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Help/Contact

Frequently Asked Questions

Ordering and shipping

You can create an account via the “My Account” button.

After processing an order, shipping to Germany usually takes 7-25 business days.

Please contact us as soon as possible using the contact form.

After your order has been shipped, you will receive an e-mail with the tracking number and a link to track the delivery.

We can ship to the following countries:

Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City. *

Worldwide: Armenia, Azerbaijan, Bahrain, China, Georgia, Hong Kong, Indonesia, India, Israel, Japan, Jordan, Kazakhstan, Korea, Kuwait, Kyrgyzstan, Lebanon, Macao, Malaysia, Mongolia, Oman, Pakistan, Philippines, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Qatar, Anguilla, Antigua and Barbuda, Argentina, Brazil, Chile, Colombia, Dominica, Greenland, Jamaica, Paraguay, Peru, Suriname, Uruguay, Venezuela, Benin, Botswana, Cameroon, Cape Verde, Congo, Egypt, Eritrea, Ghana, Kenya, Mali, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Seychelles, South Africa, Tanzania, Tunisia, Cape Verde, Suriname, Dominica, Jamaica. *

*More countries coming soon

That depends on the size of the order. In order to be able to offer faster delivery, we may split an order into several parts.

In order to be able to offer you the latest products at the best prices, we cooperate with suppliers from all over the world. Our products come mainly from Asia (China, Hong Kong, Shanghai). You can dry all offered products with a tracking number (shipping usually takes only 7-12 days).

Return and exchange

Yes, if there is a defect.

We’re very sorry about that. Please contact us using the contact form on this page.

Please contact us using the contact form on this page.

Contact

Free shipping

On all orders!

30 days right of return

If there's something wrong with the order.

Reliable shipping

Keep track of where the package is at all times!

100% Secure payment

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